Refund policy

Return and Refund Policy for FITIT

At FITIT, we aim to provide you with top-quality products tailored to your golfing passion. If, however, you're not completely satisfied with your purchase, we've got you covered with our hassle-free Return and Refund Policy.

Returns

  1. 30-Day Satisfaction Guarantee: You have 30 days from the date of delivery to request a return if you're not delighted with your order.

  2. Condition of Returns: To be eligible for a return, the product must be in its original condition, unworn, and with all tags and packaging intact.

  3. Personalized Items: Please note that personalized or custom-made items, including those with custom designs or sizing, are exempt from returns unless they are damaged or faulty.

Refunds

  1. Full Refund: Once we receive your returned item and verify its condition, we will initiate a full refund, including the product's original cost and standard shipping charges.

  2. Refund Processing: Refunds will be processed within 10 busuiness days and issued to your original payment method. Please note that it may take some time for the refund to reflect in your account, depending on your bank or credit card company's policies.

Exchanges

  1. Defective or Damaged Items: If you receive a defective or damaged product, we will gladly exchange it for the same item, provided you contact us within 30 days of delivery.

  2. Wrong Item: In the rare event that you receive the wrong item, we will promptly replace it with the correct product. Please inform us within 30 days of delivery.

How to Initiate a Return or Exchange

To initiate a return, refund, or exchange, please follow these steps:

  1. Contact Us: Reach out to our Customer Support team at toddc@teamfitit.com with your order number and a brief description of the issue.

  2. Return Authorization: After reviewing your request, we will provide you with a return authorization and instructions on where to send the item.

  3. Package and Ship: Carefully package the item and ship it back to us with the provided instructions.

  4. Confirmation: Once we receive the returned item and verify its condition, we will process your refund or initiate the exchange.

At FITIT, we're committed to ensuring your complete satisfaction with your golfing apparel and accessories. If you have any questions or need further assistance, please don't hesitate to contact our Customer Support team.

FITIT
13th September, 2023